How do I return an item? PCT Refund/Return
Policy: We believe so strongly in First Contact Polymers ability to
protect and clean your precision surface that we offer customers a money back
guarantee! Please read and follow the
directions and always try a non-critical location on the surface or test
surface first and we guarantee your satisfaction. Also, please always contact us for guidance
and advice about working with your delicate surfaces. We can help! However, common sense rules have to apply in circumstances in
which product might need to be returned. The return of any material will be
accepted only with prior approval of the Seller. Contact us at [email protected] with questions or comments. Items returned to us without contact with Photonic Cleaning
Technologies, LLC prior to returning will NOT be refunded. Items returned to us
after 60 days from shipment receiving date and/or without an RMA number will
NOT be refunded. Terms are
NET 20 for purchase orders and 1.5% finance charge shall apply for late payments. All PO sales are final. The return of any material
will be accepted only with prior approval of the Seller, and the Buyer will be
subject to a 30% restocking charge. Request for cancellation before shipment
from our facility must be submitted to Seller in writing and may be subject to
a cancellation fee. Customer is
responsible for all shipping costs if seller is not at fault. Unless stated in an item's description
that it has a different return policy period other than 60 days. Product must have been stored under proper storage
conditions to be acceptable for returns or refunds. If a refund is requested, the product
must be accompanied by the original proof of purchase. The product must be returned in its
original packaging. No refunds will be issued for goods that
have been previously exchanged under this guarantee. No refunds will be issued for the same
item that have been purchased on multiple occasions. Goods must be returned to the address
given to you in the RMA email. We will not be held responsible for
returned goods that get lost in transit. We suggest using a traceable service. Photonic Cleaning Technologies, LLC
reserves the right to contact the retailer to verify your purchase. Refunds shall be made via the same payment
method as for the original purchase: Credit on a credit card, PayPal or
Personal Check, might be possible, but please tell us when contacting us. If you request an exchange, outward
delivery is made free of charge. However, if delivery is unsuccessful on 3
occasions the parcel will be returned to us. At which point, a redelivery fee
of $10 may be incurred in addition to any shipping charges. If you request an exchange, your
replacement product must be of similar value or less. This money back guarantee is only available to
residents of the USA. |